"Learning is not compulsory...neither is survival". W. Edwards Deming.

1 or 2 Day Courses at low rates per participant. ---Contact us:

Reducing stress in the workplace

The Health and Safety Executive (HSE) defines stress as:

"The adverse reaction people have to excessive pressure or other types of demand placed upon them"

"Three in five workers now complain of being stressed at work. The main reasons cited for stress are increased workloads, change at work, staff cuts, long hours and bullying" Source: T.U.C. October 2004.

'In 2004/05, 12.8 million working days were lost due to stress, depression and anxiety' Source: Health and Safety Executive.

With individual compensation for stress-related illness now reaching £300,000 would you agree that now is the time to consider ways of reducing stress at work?

Advice from the HSE states that "Employers can help by providing health information and education... relaxation classes... training in stress awareness and ways of coping with stress."

This course is for everyone in your organisation. We show participants how to recognise stress triggers, learn techniques for combating stress, practice ways to achieve relaxation and improve work/ life balance.

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Improve your Time Management Skills

• Do you sometimes wonder where the day has gone?
• Are you continually "fire fighting"?
• Ideal for team leaders, supervisors, managers and the self employed. _-----

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Customer Service Training: A must for staff working in customer facing roles.

Learn to:

• Gain rapport quickly and naturally
• Actively listen
• Communicate effectively
• Gain an ambassador for your business

Call Handling Skills Training Similar to above and tailored to the needs of call-handlers

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Complaint Handling

Whether your organisation is in the public, private or not for profit sector, your staff may have to deal with people who have a complaint.

Learn about:

• dealing with complaints effectively,
• turning a complaint into an opportunity
• resolving difficult situations.

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Sales Training

Learn how to:

• identify opportunities
• establish needs
• close the sale
• overcome objections
• develop repeat business.

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Strategy and Strategic Planning

An introduction to strategic management principles and practice.

Content includes:

• Strategic flexibility
• The relationship between planning and resources
• Building shared vision and setting boundaries
• Performance indicators
• Scenario planning and managing uncertainty

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Working with Creativity and Innovation

Having deadlines and time limits can be a positive benefit, and having an infinite amount of time to complete a project does not always make it creatively better. This course helps you to think outside of the box.

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Latest news update-------Specialist course

LCAT Training™ available now

Linguistic and Cognitive Awareness Training TM will be offered as a specialist course for practitioners working in the substance misuse or criminal justice field. Participants may have experience of Counselling or Motivational Interviewing and will usually be trained project workers. The LCAT training is equally beneficial for support workers, harm reduction or relapse prevention teams, Probation and DIP staff.

LCAT Training is available now and is offered to NHS or non-statutory service providers, over four full days or eight half day sessions. The course prepares participants to successfully run a sixteen week program with service users..

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